Responsibilities include:
- Greet all taxpayers visiting the site to create a pleasant atmosphere
- Provide taxpayers with intake forms and answer non-tax questions
- Ensure the taxpayer has brought all required documents to verify taxpayer identity and to complete his/her tax return
- Interview taxpayers and validate Intake form, Form 13614-C.
- Manage waiting and entry areas to maintain the flow of taxpayers according to site operational procedures
